FAQs

Orders

I made an order but did not receive an order confirmation email.
If your card has been charged, the order confirmation email may have slipped into your junk folder. Otherwise, write to us at care@mygummybox.com and we’ll be most happy to assist you.
Can I cancel my order?

Yes, you may cancel your order within 60 minutes and receive a refund - write to us at care@mygummybox.com with your order number. If more than an hour has elapsed since your order, the fulfilment team is preparing or has already prepared your order for dispatch.

The amount will be refunded via the original mode of payment within 2 business days. Once the refund has been processed, it will take another 2 to 3 business days to appear in your bank transaction history.

Shipping

What are your shipping fees like?
For orders within Singapore, Standard Shipping is $5 and Express Shipping is $7.50. Standard Shipping within Singapore is on us for orders above S$50.
Do you ship internationally?
Worldwide International shipping is available with options from FedEx. Shipping cost will be automatically calculated at checkout based on the weight of your items. Kindly note that you will have to bear all import taxes and fees. 

Returns & Exchanges

I changed my mind. Can I return my order?

No, all purchases are final and we do not accept returns due to change of mind.

I received a damaged product, what should I do?
We are sorry to hear this - write to us at care@mygummybox.com within 5 business days of receiving your parcel, and we will arrange for a seamless doorstep exchange for you.

I received an incorrect product, what should I do?
We are sorry to have made a mistake - write to us at care@mygummybox.com and we will arrange for a seamless doorstep exchange for you.